Client: Public Service Call Centre

Location: Gwent

Sector: Public Sector

Workforce: 200–400 employees

Operating Hours: 24 hours a day, 7 days a week

The Challenge

This busy public sector call centre operates around the clock, supporting essential services 365 days a year. With staff working day shifts, night shifts, and weekends, the organisation needed a reliable refreshment solution available at all times.

The objective was clear:

• Provide fresh food, snacks, cold drinks, and quality coffee

• Ensure availability 365 days per year

• Offer a modern, secure, self-service solution

• Remove the need for internal facilities teams to manage stock or maintenance

Traditional vending was not flexible enough for the site’s needs. They required something more comprehensive.

The Solution

Cymraeg Vending installed a fully operated micromarket solution, tailored to the demands of a 24/7 public sector workplace.

The micromarket layout includes:

• Snack and confectionery shelving

• Fresh and ambient food refrigeration

• A cold drinks fridge with cans and bottled beverages

• Coffee and tea facilities via a Coffetek Vitro X4 coffee machine

• Long-life ambient food items

The market operates via a self-service cashless till system, where staff scan product barcodes before paying. This ensures fast transactions, particularly during busy shift changes.

Security and Additional Features

To minimise shrinkage and enhance security, the site opted for additional measures:

• CCTV system with four overhead cameras positioned above the till area

• An integrated till camera similar to those used in supermarkets

These features provide reassurance while maintaining a convenient, open-access shopping experience for staff.

Installation Process

The full installation was completed over 2 to 3 days. This included:

• Setting up shelving and refrigeration units

• Installing and testing the coffee machine

• Configuring the self-service till system

• Integrating security cameras

To launch the new facility, Cymraeg Vending hosted a welcome buffet event for staff, encouraging engagement and introducing the new micromarket concept.

The Result

The site now benefits from:

• 24/7 access to fresh food and refreshments

• A modern, self-service retail-style environment

• Fully managed stocking, cleaning, and maintenance

• No internal resource burden

By operating the micromarket under a fully managed contract, Cymraeg Vending ensures the call centre can focus on delivering essential public services, while staff enjoy convenient and reliable refreshments every day of the year.

Looking to Install a Micromarket in Wales?

If your organisation operates extended hours or needs a more flexible alternative to traditional vending, a micromarket may be the ideal solution.

Contact Cymraeg Vending to arrange a free site consultation.